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Several users have reported that they are having problems connecting to the Mac App Store. Further, users stated that this problem started after updating their Mac devices. The error message:
If you’re using iOS 10.2 or earlier, tap Settings iCloud Sign Out. Tap Sign Out again, then tap Delete from My device and enter your Apple ID password. Then go to Settings iTunes & App Store Apple ID Sign Out. Apps can also store preferences in a user’s iCloud account using the key-value store. The user defaults system and key-value store are both designed for storing simple data types—strings, numbers, dates, Boolean values, URLs, data objects, and so forth—in a property list.
“Cannot Connect to the App Store”.
You may also see similar error messages:
- An unknown error has occurred.
- We could not complete your request.
Please note that if you are having this issue on your iPhone or iPad, please see this article.
This article explains what you can do when your Mac can’t connect to the Apple App Store and won’t download, install, or update apps.
See also: Cannot Send or Receive Messages on Your Mac?
Why can’t my Mac connect to the App Store?
- First, let’s make sure that there are no network connectivity issues. Make sure that your Mac is connected to the Internet. Check to see if websites load in Safari or in other browsers. If not, you may try the following troubleshooting tips:
- Restart your Mac. (Apple menu > Restart).
- Restart your router/modem (Unplug the power supply, wait 30 seconds and then plug it back in).
- Turn off and on Wi-Fi. (Click the Wi-Fi icon in the menu bar).
- Contact your Internet service provider and confirm that there are no outages.
- Make sure that Apple Mac App Store servers are up and running. Go to Apple’s System Status website and check. It is possible that the App Store service is having issues with its servers or systems. For instance, currently, it is saying “Mac App Store – Completed Maintenance. 1.7% of users were affected. Customers may have been unable to make purchases from the App Store, iTunes Store, iBooks Store, or Mac App Store.” As you can see, the Mac App Store was down for some users, and but now it is fixed. If this the case, there is little you can do. Just wait. You’ll know when the service is working again.
- Launch iTunes. From the top menu bar, click Account and then Sign out. After signing out, sign back in.
- Open the App Store on your Mac and then click Store (top menu bar) and click Sing Out and then sing back in.
- If you are using a VPN or proxy to connect to the Internet, disable them to see if that fixes your problem.
- Update your Mac. Make sure that your operating system is up to date. If you are running macOS Mojave or later, go to System Preferences > Software Update and then click Check for Updates. If there is an update available, update the software on your Mac by following the on-screen instructions. If you are running an earlier version of the macOS software (e.g., macOS High Sierra, etc) then you will need to open the App Store and click Updates.
- On your Mac, make sure that the date and time settings are done correctly. Go to System Preferences > Date & Time to check this. You may also want to check the box for “Set date and time automatically”.
- Restart your Mac in Safe Mode. You can restart your Mac by pressing and holding the Shift key as your Mac starts up (turn off your Mac then turn on and immediately press and hold the Shift key). Try the App Store in Safe Mode and then restart your Mac normally (this time, do not press the Shift key).
- On your Mac, complete the following steps:
- open the Keychain Access app (Applications > Utilities > Keychain Access).
- Click “System Roots”.
- Double Click “DigiCert High Assurance EV root CA”.
- Click “Trust” to expand it.
- Change “When using this certificate” from “Use System Defaults” to “Never Trust”.
- Now restart your Mac.
- And, when your Mac is on, follow the same steps to change “When using this certificate” back to “Use System Defaults”.
- On your Mac, follow these steps:
- Open Finder.
- From the top menu, click Go > Go to Folder and enter the following:
- /var/db/crls/
- Click Go.
- Delete these files: “crlcache.db” and “ocspcache.db”. You may have to enter your admin password.
- And then restart your Mac.
If everything above fails and the issue persists, you could contact Apple.
See also: This Item Is Temporarily Unavailable. Please Try Again Later
Where Categories Are Displayed
You can assign two categories to your app — a primary and a secondary category. The primary category you select is particularly important for your app’s discoverability on the App Store. This will be the category in which the app appears when users browse the App Store or filter search results, and it determines placement on the Apps tab or Games tab on the App Store for iPhone and iPad.
For Mac apps, the primary category you select is also the category in which the app appears when users browse the Mac App Store or filter search results, and it determines placement in the Categories tab on the Mac App Store in macOS 10.14 or later.
Choosing a Primary Category
Let’s say you have a photo-sharing social networking app. For the App Store, you could choose either Photo & Video or Social Networking as your primary category. To decide which category will best serve your app, consider the following:
- Your app’s purpose. Your primary category should be the one that best describes the main function or subject matter of your app.
- Where users naturally look for an app like yours. Understanding your audience will help you identify the category in which they will likely look for your app. Will they consider your app to be more of a social network app or a photography app?
- Which categories contain the same type of apps as yours. Research how similar apps are categorized — users may already know to visit these categories to find this type of app.
Make sure that the category you choose accurately reflects your app’s core experience. Choosing categories that are not appropriate for your app is against the App Store Review Guidelines.
Special Cases
Apps for Kids
If you have an app designed for kids ages 11 and under, select the Made for Kids checkbox in App Store Connect and choose an appropriate age band (5 and under, 6–8, or 9–11). Your app must comply with the App Review Guidelines for Kids apps and will go through review to be approved for the Kids category on the App Store In addition to the Kids category, your app can be discovered in another primary and secondary category (for example: Games, Entertainment, or Education). For more details, see Building Apps for Kids.
If you have an app designed for kids ages 11 and under, select the Made for Kids checkbox in App Store Connect and choose an appropriate age band (5 and under, 6–8, or 9–11). Your app must comply with the App Review Guidelines for Kids apps and will go through review to be approved for the Kids category on the App Store In addition to the Kids category, your app can be discovered in another primary and secondary category (for example: Games, Entertainment, or Education). For more details, see Building Apps for Kids.
![Store Store](/uploads/1/3/4/1/134140794/625352571.jpg)
Games
If your app is a game, you can choose up to two Games subcategories. Users can find your app by browsing the subcategories on the App Store and in the Games subcategory charts. If you don’t know which subcategory best suits your game, research the types of games in each before making your selection.
If your app is a game, you can choose up to two Games subcategories. Users can find your app by browsing the subcategories on the App Store and in the Games subcategory charts. If you don’t know which subcategory best suits your game, research the types of games in each before making your selection.
Stickers
On the App Store for iMessage, you can assign your sticker pack app to a category called Stickers, or to another primary category that best describes your app. If you use the Stickers category, you can also select a Stickers subcategory. Standalone sticker pack apps are not displayed in categories on the App Store for iPhone and iPad — they are discoverable only in search results. Categories for iOS app with iMessage extensions are taken from the iOS app and are used on the App Store for iPhone, iPad, and iMessage. For more details, see iMessage Apps and Stickers.
On the App Store for iMessage, you can assign your sticker pack app to a category called Stickers, or to another primary category that best describes your app. If you use the Stickers category, you can also select a Stickers subcategory. Standalone sticker pack apps are not displayed in categories on the App Store for iPhone and iPad — they are discoverable only in search results. Categories for iOS app with iMessage extensions are taken from the iOS app and are used on the App Store for iPhone, iPad, and iMessage. For more details, see iMessage Apps and Stickers.
Compare Categories
Explore and compare categories to see which best describes your app.
Games On Mac App Store
Apps that provide extensive interactivity for content that is traditionally offered in printed form. If you are planning a more traditional reading experience, you may want to look at publishing an iBook instead.
For example: stories, comics, eReaders, coffee table books, graphic novels.
Apps that assist with running a business or provide a means to collaborate, edit, or share content.
For example: document management (PDFs, scanning, file viewing/editing), VoIP telephony, dictation, remote desktop, job search resources, customer resource management, collaboration, enterprise resource planning, point of sale.
Apps that provide tools for app development, management, and distribution.
For example: coding, testing, debugging, workflow management, text and code editing.
Apps that provide an interactive learning experience on a specific skill or subject.
For example: arithmetic, alphabet, writing, early learning and special education, solar system, vocabulary, colors, language learning, standardized test prep, geography, school portals, pet training, astronomy, crafts.
Apps that are interactive and designed to entertain and inform the user, and which contain audio, visual, or other content.
For example: television, movies, second screens, fan clubs, theatre, ringtones, voice manipulation, ticketing services, art creation.
Apps that perform financial transactions or assist the user with business or personal financial matters.
For example: personal financial management, mobile banking, investment, bill reminders, budgets, debt management, tax, small business finance, insurance.
Apps that provide recommendations, instruction, or critique related to the preparation, consumption, or review of food or beverages. Is there a fb app on mac. How to add apps to the taskbar mac.
For example: recipe collections, cooking guides, restaurant reviews, celebrity chefs/recipes, dietary & food allergy, alcohol reviews, brewery guides, international cuisine.
Apps that provide single or multiplayer interactive activities for entertainment purposes.
For example: action, adventure, board, card, family, music, puzzle, racing, role playing, simulation, sports, strategy.
Apps that provide tools for art, design, and graphics creation.
For example: vector graphic design, image editing, drawing and illustration.
![Store Store](/uploads/1/3/4/1/134140794/513630005.png)
Apps related to healthy living, including stress management, fitness, and recreational activities.
For example: yoga, muscle diagrams, workout tracking, running, cycling, stress management, pregnancy, meditation, weight loss, pilates, acupuncture/acupressure, Eastern/Chinese medicine.
Apps relating to a general-interest subject matter or service.
For example: real estate, crafts, hobbies, parenting, fashion, home improvement.
Apps designed specifically for children ages 11 and under. Age-appropriate apps must be placed in one of three age bands based on their primary audience: 5 and under, 6–8, or 9–11.
For example: age-appropriate games, interactive stories, educational materials, magazines.
Apps that offer auto-renewing subscriptions to magazine or newspaper content. Choose Magazines & Newspapers if you deliver content using an issue-based strategy or are producing interactive versions of a printed periodical.
For example: newspapers, magazines, other recurring periodicals.
Apps that are focused on medical education, information management, or health reference for patients or healthcare professionals.
For example: skeletal, muscular, anatomy, medical record-keeping, diseases, symptom reference, companion devices (blood pressure, pulse, and so on), health tracking.
Apps that are for discovering, listening to, recording, performing, or composing music, and that are interactive in nature.
For example: music creation, radio, education, sound editing, music discovery, composition, lyric writing, band and recording artists, music videos and concerts, concert ticketing.
Apps that provide information to help a user travel to a physical location.
For example: driving assistance, walking assistance, topographical maps, maritime, pilot logs/assistance, oceanic tides, road atlas, fuel finders, public transit maps.
Apps that provide information about current events or developments in areas of interest such as politics, entertainment, business, science, technology, and so on. Choose News if your app serves content via newsreader or digest format, or if your app is for a digital-first or broadcast-first media outlet with frequent content updates.
For example: television, video, radio, or online news outlets or programs, RSS readers.
Apps that assist in capturing, editing, managing, storing, or sharing photos and videos.
For example: capture, editing, special effects, sharing, imaging, printing, greeting card creation, manuals.
Apps that make a specific process or task more organized or efficient.
For example: task management, calendar management, translation, note taking, printing, password management, cloud storage, email clients, flow chart generators, audio dictation, simulation, data viewing.
Apps that assist the user in accessing or retrieving information.
For example: atlas, dictionary, thesaurus, quotations, encyclopedia, general research, animals, law, religious, how-tos, politics.
Apps that support the purchase of consumer goods or materially enhance the shopping experience.
For example: commerce, marketplace, coupon, product review, apps with Apple Pay.
Apps that connect people by means of text, voice, photo, or video. Apps that contribute to community development.
For example: interpersonal connections, text messaging, voice messaging, video communication, photo & video sharing, dating, blogs, special interest communities, companion apps for traditional social networking services.
Apps related to professional, amateur, collegiate, or recreational sporting activities.
For example: fantasy sports companions, college teams/conference, professional teams/leagues, athletes, score trackers, instruction, sports news.
Apps that assist the user with any aspect of travel, such as planning, purchasing, or tracking.
For example: flight tracking, multi-time clocks, city guides, hotel/rental car/air fare shopping, vacation planning, public transportation, travel rewards.
Apps that enable the user to solve a problem or complete a specific task. https://mistertree539.weebly.com/free-mac-table-app.html.
For example: calculators (standard, tip, financial), clocks, measurement, time, web browsing, flashlights, screen locks, bar code scanners, unit conversion tools, password management, remote controls.
Apps that provide forecasts, alerts, and information related to weather conditions.
For example: radar, forecast, storms, tides, severe weather, local weather.